1. Eligibility for Refunds
Refund eligibility depends on whether credits or paid features have been used since the time of purchase:
- Unused credits. If no credits have been consumed from your account, you may request a full refund within 7 days of purchase.
- Partially used credits. If any portion of your purchased credits have been used, refund requests will be considered at our sole discretion and may be approved in full, in part, or denied based on usage.
- Subscriptions. Subscription refunds are subject to the billing terms shown at purchase and to the policies of the app store or payment processor through which you subscribed. If you purchased through the Apple App Store or Google Play, refund requests must be submitted directly to Apple or Google.
2. How to Request a Refund
To request a refund for credits or paid features purchased directly through FlickHire, email support@flickhire.com within 7 days of your original purchase. Include the email address associated with your FlickHire account and the approximate date and amount of the purchase.
Refunds that are approved will be issued to the original payment method. Processing times may vary by payment provider.
3. Non-Refundable Situations
We reserve the right to decline refund requests in the following circumstances:
- Credits have been substantially or fully used.
- The request is made more than 7 days after the purchase date.
- The account has been suspended or terminated for violations of the FlickHire Terms of Service.
- We determine the request involves abuse, fraud, or circumvention of usage limits.
4. App Store Purchases
If you purchased a subscription or paid feature through the Apple App Store or Google Play, billing, renewals, and refunds are handled by Apple or Google respectively, not by FlickHire. Please contact Apple or Google directly to request a refund for those purchases.
5. Changes to This Policy
We may update this Refund Policy from time to time. If changes are material, we will take reasonable steps to notify you. Your continued use of FlickHire after an updated policy becomes effective means you acknowledge the updated policy.
6. Contact
For refund requests or questions about this policy, contact support@flickhire.com.